Langley HWDC

langley hwdc customer services

Langley HWDC is the Heathrow Worldwide Distribution Centre. It is one of the biggest sorting offices in the UK and mostly deals with international mail on a daily basis. The HWDC is known for keeping a tight schedule and is under strict security from Royal Mail officials. The HWDC opened in 2003, and mail that arrives at the sorting office are usually brought there by air, road and rail. Once outbound mail has been sorted at Langley HWDC, it is taken to nearby Heathrow Airport in order to be sent all over the world.

Other Langley HWDC Connection Numbers

Department Number Opening Hours
Customer Services 118 057 9am-10pm
Head Office 118 057 9am-10pm
Sorting & Dispatch 118 057 9am-10pm
Delivery Services 118 057 9am-10pm
Prohibited Items Helpline 118 057 9am-10pm
Lost Items Helpline 118 057 9am-10pm
Complaints 118 057 9am-10pm

Calls cost £1.50 per minute plus your phone provider’s access charge. Minimum charge £1.50. Bill payers permission required. This is a Directory Enquiry Service provided by NewVenture2014. Customer Service Number 0333 009 5159.

Customer Services

Calling this number will put you in contact with a member of the HWDC Customer Services team. This is the number to call if you have a query about any aspect of service available from the Royal Mail, or if you have a more general query. This helpline is open from 9am-10pm every day of the week.

Langley HWDC Customer Services Head Office

Calling this number will take you to the Royal Mail Head Office. This can be called if you are having difficulty contacting Langley HWDC, or if you would like to take a complaint further. If you would rather write a letter to the Head Office for Langley HWDC, you can address your letter of correspondence to the address below:

Hurricane Way,
Off Sutton Lane,
Slough,
SL3 8

If you would rather send a letter to the Freepost option for the Royal Mail, you can do at this address:

Freepost ROYAL MAIL CUSTOMER SERVICES

Someone from Royal Mail will aim to be back in touch with you in a number of weeks.

Sorting & Dispatch

Although the Langley HWDC is manned, it is one of the most automated sorting centres for the Royal Mail in the UK. The site for Langley HWDC covers over 20 acres of land, all of which is utilised for sorting and dispatching mail across the UK and around the world.

Conveyor belts are used a lot on site, with machines able to scan codes on parcels and sort packages into their designated sections of the giant warehouse. Cameras are also used to sort out parcels and letters to their designated sorting pile, something which is hardly used in other Royal Mail sorting centres in the UK.

If mail is being transported out of the country via air travel and is fragile/oddly shaped, it is sorted into manual piles for manual loading onto aeroplanes and other means of travel. If you have tracking on your parcel, you can view exactly where your parcel is online with the Royal Mail parcel tracking website.

 

Delivery Services

All outbound international mail is handled at Langley HWDC. Although international delivery is hard to organise, the Royal Mail offer services that rival any other company offering fast international delivery. Items to Europe will take roughly 3 – 5 days, and countries outside of the EU (such as Australia and the US) will take longer. If you are sending parcels to countries outside of the UK, you will be given a window of time in which your items will be expected to arrive.

To send mail overseas, the price is considerably higher, and is designated by weight. You can check how much a parcel may be to send by heading over to the Royal Mail website. You may find that you can pay for your parcel online and print out a delivery label for you to stick onto your parcel yourself.

 

Prohibited Items Helpline

Although the Royal Mail are very lenient with what you can send both within the UK and around the world, there are items are prohibited from being sent via their sorting centres. Anything found in parcels at Langley HWDC will be destroyed immediately. If your parcel contains items that break the law, then you may be contacted by the police.

  • Alcohol
  • Ammunition
  • Batteries
  • Blood
  • Medical Waste
  • Corrosives
  • Counterfeit Currency
  • Dry Ice
  • Explosives
  • Flammable Liquids
  • Gases
  • Human or Animal remains
  • Living creatures
  • Nail Varnish
  • Perfumes
  • Weapons
  • Refuse

Langley HWDC Customer Services Lost Items Helpline

If you have not received an item that has been handled at Langley HWDC, you can call this number to see if it has been lost in transit, or if the item is just late to get to you. You can also use this number of you have sent an item to someone abroad and they have yet to receive it after months of waiting.

Hopefully, someone can help you with any queries you may have regarding lost items, or find a parcel that you believe has been lost at the hands of the Royal Mail at Langley HWDC.

Complaints

If you would like to make a complaint to the Langley HWDC, then this is the number to call in order to register it with a member of the complaints team. Alternatively, you can write a letter of complaint directly to Langley HWDC at the address below:

Hurricane Way,
Off Sutton Lane,
Slough,
SL3 8

This address isn’t a Freepost address, but someone should be in contact with you shortly after receiving your correspondence.

 

More about HWDC

At the heart of the Royal Mail international delivery service is Langley HWDC. Based near Slough, the centre is the largest Royal Mail sorting service in the UK and has been in service since 2003. Close to Heathrow Airport, the centre sends hundreds of thousands of parcels abroad every day, making it situated in an ideal location.

Having Langley HWDC automated (for the most part) it ensure a lack of human error and means parcels will be sent correctly 90% of the time. Although there is some handling of parcels and packages by human beings in the warehouse, the automated machines ensure parcels go where they need to be,  and means customers of the Royal Mail are happy with the fast service.

Once mail has been sorted at Langley, it will be sent to either Heathrow, if parcels are outbound, or around the UK in the parcels and packages are inbound. Outbound mail is sectioned into different planes, protocols for which vary depending on the plane. Once the mail is taken from the plane at the destination, it will be taken to the nearest distribution centre.