Forever 21 Customer Service
Forever 21 Head Office Address
|Head Office||Forever 21, Inc.
2001 S Alameda Street
Los Angeles, California 90058
Why would I need to contact the Forever 21 customer service team?
- To find your closest Forever 21 store and information such as opening times.
- For assistance with the sizing or quality of Forever 21 products.
- For assistance with an online order or return.
- To make a complaint about a Forever 21 products or an employee/store.
Forever 21 aim to design affordable trendy clothes for younger people. It is the fifth largest specialty retailer in the US, with ambitions to be worth $8 billion by 2017, as well as opening 600 stores over the course of the next three years. Generally, Forever 21 stores are quite large with the largest store at approximately 162,000 square feet. The company has expanded rapidly over the course of 30 years but it still remains to be a family business.
Forever 21 Clothing
Forever 21 design clothes for women, men and children. For women, you can find clothing in the following categories – activewear, bodysuits, coats and jackets, dresses, jeans, jumpers and cardigans, playsuits and jumpsuits, skirts, shorts, swimwear, tops and trousers. Forever 21 women’s clothing is available in sizes x-small to x-large, and there is also a plus-size collection which has been designed for curvier figures. For men, you will find clothes in the following categories: jackets and coats, jeans, joggers, shirts, knitwear, trousers, vests and shoes. Men’s clothing is available in sizes x-small to x-large.
Unfortunately, Forever 21 children’s clothes are orientated towards girls. However, you can find a full range of affordable and fashionable clothing including coats, jeans, jackets, tops and dresses. Girls clothing is available from ages 5-6 to 13-14. You will occasionally find themed clothing such as Star Wars, as well as seasonal clothing including Christmas jumpers and pyjamas.
If you are ever unsure about Forever 21 sizes, you can find a size guide on the website which will help you decide what size to opt for.
Forever 21 Dresses
Forever 21 has dresses for women in a variety of styles including midi, maxi, mini, bodycon, fit and flare, t-shirt, tunic, shift, casual and jumper dresses. Dresses are designed in accordance with the latest trends, but you will also find dresses which can transcend any season. You will find a range of different patterns such as floral, leopard print and stripes. Dresses can vary in price between £13 for a basic jersey dress to £24 for a bodycon lace dress. Some dresses will only be available from the Forever 21 website – these are marked as ‘online exclusive’.
Forever 21 Shoes
For women, Forever 21 has a great selection of shoes. There are trainers, brogues, ankle boots, knee high and over the knee boots, sandals, loafers, high heels and ballet pumps. The shoes incorporate the trends so you will always find seasonal colours and fabrics such as pastel and suede. Forever 21 shoes are always affordable with a pair of flats costing £11 and over the knee boots costing £35. Note that online, shoe sizes are displayed in US sizes 6-10, so you should refer to the size chart to find your international conversion size.
Forever 21 Deliveries and Returns
In the UK, Forever 21 lists three delivery options. The first is standard home delivery, which takes 2-5 days from the date that your order was shipped and costs £3.95. Alternatively, you can choose to have your ordered delivered to a Forever 21 store – it takes two to five days and is free of charge. The last option is to have your order shipped to a nearby UPS collection point – this takes two to five working days but is slightly cheaper than standard delivery as it costs £2.95. Orders over £50 will receive free shipping. During sale periods, your order may take longer to arrive.
Forever 21 London
The Forever 21 store in London can be found in the popular shopping district of Oxford Street. The full store address is 360 Oxford Street, London , W1C 1JN. The store is open Monday-Saturday from 9am-10pm, and Sundays from 12-6pm. The nearest Tube station to the store is Bond Street.
Forever 21 Jobs
Forever 21 are always on the lookout for talented people who are enthusiastic about fashion to join the brand. You can check for store job vacancies online or you can visit your local store to hand in your CV. Current UK vacancies listed on the Forever 21 website include a visual merchandiser and head cashier for the Liverpool store. You can submit your CV, or if you currently have a profile with the job search website Monster, you can use this to help fill in your application more quickly. Unfortunately, Forever 21 does not have any corporate offices in the UK so you won’t find any office roles such as marketing, buying or finance here, but there is a corporate office in the Netherlands.
About Forever 21
Forever 21 was originally founded as Fashion 21, a store in Los Angeles set up by Do Won Chang and his wife. The store is still in operation today with the original name. The store focused on selling to the Korean American community and in the first year of operation, sales totalled over £700,000. By 2013, there were almost 500 Forever 21 stores around the world with a revenue of almost $4 billion one year later.
The company has been the subject of several controversies. Diane Von Furstenberg, Gwen Stefani and Anna Sui are just some of the fashion designers who have taken action against Forever 21 over copyright, whilst employees have sued the company over failing to compensate them for working during their break.
For more information about Forever 21, contact Forever 21 customer service.